Detailed description of goods and/or
services
Chakela Hotels and Resorts
(Pty) Ltd is a business in the tourism industry that represents independent and
groups of hotels and resorts.
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Delivery policy
Subject to availability
and receipt of payment, requests will be processed immediately and confirmed by
way of reservation number.
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Return and Refunds policy
The provision of services
by Chakela Hotels and Resorts (Pty) Ltd is subject to availability. Cancellation
policies are hotel specific and is available on the relevant hotel’s website reservation
page.
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Customer privacy policy
Chakela Hotels and Resorts
(Pty) Ltd shall take all reasonable steps to protect the personal information of
users. For the purpose of this clause, "personal information" shall be defined as
detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA
may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
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Payment options accepted
Payment may be made via
Visa, MasterCard, Diners or American Express credit cards.
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Credit card acquiring and security
Credit card transactions
will be acquired for Chakela Hotels and Resorts (Pty) Ltd via PayGate (Pty) Ltd
who are the approved payment gateway for Standard Bank of South Africa. PayGate
uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no
credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and
security policy.
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Customer details separate from
card details
Customer details will be
stored by Chakela Hotels and Resorts (Pty) Ltd separately from card details which
are entered by the client on PayGate’s secure site. For more detail on PayGate refer
to www.paygate.co.za
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Merchant Outlet country and transaction
currency
The merchant outlet country
at the time of presenting payment options to the cardholder is South Africa. Transaction
Currency is South African Rand (ZAR).
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Responsibility
Chakela Hotels and Resorts
(Pty) Ltd takes responsibility for all aspects relating to the transaction including
sale of services sold on this website, customer service and support.
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Country of domicile
This website is governed
by the laws of South Africa and Chakela Hotels and Resorts (Pty) Ltd chooses as
its domicilium citandi et executandi for all purposes under this agreement, whether
in respect of court process, notice, or other documents or communication of whatsoever
nature, 6th Floor, Vogue House, Thibault Square, Cape Town,8001.
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Variation
Chakela Hotels and Resorts
(Pty) Ltd may, in its sole discretion, change this agreement or any part thereof
at any time without notice.
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Company information
This website is run by
Candor (private company) based in South Africa trading as Candor Technologies (Pty)
Ltd and with registration number 1995/010782/07 and Wido Schnabel / Managing (Director)
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Chakela Hotels and Resorts (Pty) Ltd contact details
Support : accounts@chakelahotels.com
Support: 021 425 1171
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