Terms and Conditions

Detailed description of goods and/or services

Chakela Hotels and Resorts (Pty) Ltd is a business in the tourism industry that represents independent and groups of hotels and resorts.

Delivery policy

Subject to availability and receipt of payment, requests will be processed immediately and confirmed by way of reservation number.

Return and Refunds policy

The provision of services by Chakela Hotels and Resorts (Pty) Ltd is subject to availability. Cancellation policies are hotel specific and is available on the relevant hotel’s website reservation page.

Customer privacy policy

Chakela Hotels and Resorts (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards.

Credit card acquiring and security

Credit card transactions will be acquired for Chakela Hotels and Resorts (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Chakela Hotels and Resorts (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


Chakela Hotels and Resorts (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of services sold on this website, customer service and support.

Country of domicile

This website is governed by the laws of South Africa and Chakela Hotels and Resorts (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 6th Floor, Vogue House, Thibault Square, Cape Town,8001.


Chakela Hotels and Resorts (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Candor (private company) based in South Africa trading as Candor Technologies (Pty) Ltd and with registration number 1995/010782/07 and Wido Schnabel / Managing (Director)

Chakela Hotels and Resorts (Pty) Ltd contact details

Support : accounts@chakelahotels.com
Support: 021 433 4242