Terms and Conditions
Detailed description of goods and/or services
Chakela Hotels and Resorts (Pty) Ltd is a business in the tourism industry that
represents independent and groups of hotels and resorts.
Delivery policy
Subject to availability and receipt of payment, requests will be processed immediately
and confirmed by way of reservation number.
Return and Refunds policy
The provision of services by Chakela Hotels and Resorts (Pty) Ltd is subject to
availability. Cancellation policies are hotel specific and is available on the relevant
hotel’s website reservation page.
Customer privacy policy
Chakela Hotels and Resorts (Pty) Ltd shall take all reasonable steps to protect
the personal information of users. For the purpose of this clause, "personal information"
shall be defined as detailed in the Promotion of Access to Information Act 2 of
2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards.
Credit card acquiring and security
Credit card transactions will be acquired for Chakela Hotels and Resorts (Pty) Ltd
via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of
South Africa. PayGate uses the strictest form of encryption, namely Secure Socket
Layer 3 (SSL3) and no credit card details are stored on the website. Users may go
to www.paygate.co.za to view
their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Chakela Hotels and Resorts (Pty) Ltd separately
from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder
is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Chakela Hotels and Resorts (Pty) Ltd takes responsibility for all aspects relating
to the transaction including sale of services sold on this website, customer service
and support.
Country of domicile
This website is governed by the laws of South Africa and Chakela Hotels and Resorts
(Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents
or communication of whatsoever nature, 6th Floor, Vogue House, Thibault Square,
Cape Town,8001.
Variation
Chakela Hotels and Resorts (Pty) Ltd may, in its sole discretion, change this agreement
or any part thereof at any time without notice.
Company information
This website is run by Candor (private company) based in South Africa trading as
Candor Technologies (Pty) Ltd and with registration number 1995/010782/07 and Wido
Schnabel / Managing (Director)
Chakela Hotels and Resorts (Pty) Ltd contact details
Support : accounts@chakelahotels.com
Support: 021 425 1171